Privacy Policy

Information we may collect

Jackbit Casino may handle personal information that you provide directly, information created when you use the website, and information received from service providers that help operate gambling services. The information collected depends on how you interact with the website and the services you use. We aim to collect information that is reasonably necessary for account administration, player support, security, legal compliance and the proper operation of the website.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, country, username, password, telephone details and email address. We may also record your communications with customer support, including questions, requests, complaints and information supplied to help resolve an issue. Keeping these details accurate helps us manage your account and communicate with you about important service matters.

Verification and security information

To confirm identity, protect accounts and help prevent fraud, money laundering, underage access or other misuse, we may request identity or address documents and related verification information. This can include information shown on an identification document, information used to confirm your address, and records of checks carried out during account opening or later account reviews. We only ask for verification material when it is relevant to account security, responsible operation or legal obligations.

Payment and transaction records

We may record deposits, withdrawals, wagers, game activity, account balances, payment methods, transaction references and related checks. Payment providers may process card or banking information on our behalf. We may not receive or store every detail of a payment card, depending on how the relevant provider processes the transaction. Transaction records help us provide the services, investigate disputes, identify unusual activity and meet record-keeping requirements.

Device, usage and cookie data

When you use the website, we may collect technical information such as your IP address, device type, operating system, browser type, language settings, time zone, pages visited, login events, approximate location and information about how the website is used. We may also collect information through cookies and similar technologies. This data helps us maintain website performance, remember preferences, improve usability, monitor security and understand general website activity.

How we use information

Personal information may be used for the purposes connected with providing and managing the services. The purpose of using information will depend on the type of information, the service involved and the circumstances in which it was collected. We seek to use information fairly and only for appropriate business, security, support or legal purposes.

• Creating, verifying, administering and closing player accounts.
• Processing deposits, withdrawals, wagers, account activity and related transactions.
• Carrying out identity, age, security, fraud-prevention and other risk checks.
• Providing customer support, responding to enquiries and investigating complaints or disputes.
• Keeping the website, account functions and technical systems available, secure and reliable.
• Understanding how players use the website so that features, content and general performance can be improved.
• Sending service communications, such as account notices, security messages, transaction updates and changes to important terms.
• Sending promotional communications where permitted and where you have provided the required permission or where another lawful marketing basis applies.
• Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
• Detecting, investigating and preventing fraud, cyber threats, collusion, abuse, unlawful activity or breaches of the website terms.

Information may be combined from different parts of the service where this is reasonably necessary for one of these purposes. For example, account details, verification results and transaction records may be reviewed together when we need to secure an account or investigate unusual activity. We do not use personal information for unrelated purposes without a suitable basis or, where required, your permission.

Sharing, security and retention

We may share relevant information with carefully selected service providers that help us operate the website and support players. These providers may include payment and transaction services, identity and age verification services, fraud and security specialists, technical hosting providers, customer support tools, communications services, analytics providers and professional advisers. They should only use information for the services they provide to us and must handle it in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected wrongdoing, to respond to a valid legal request, or to meet an applicable obligation. We may disclose information to relevant authorities or other parties where this is required or permitted. We do not sell player personal information as a separate product.

Reasonable administrative, technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission and restricted access to information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they believe an account may have been compromised.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction and security records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the applicable requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Some service providers may handle information in locations outside Australia or outside the country where you access the website. Where this occurs, appropriate steps are taken to protect the information and to require suitable handling by the relevant provider. The safeguards applied may depend on the service, the information involved and the location of the provider.

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on your device when you visit a website. Jackbit Casino may use necessary cookies to support login functions, account security, session management and core website features. Other cookies or similar tools may help remember preferences, measure website performance, understand general usage and support relevant communications.

You can manage, block or delete cookies through the settings in your browser. If you disable necessary cookies, some account functions or website features may not work correctly. Browser controls vary, so you should check the help or privacy settings provided with your chosen browser. Adjusting cookie settings does not necessarily delete information that has already been collected or stored in connection with an account.

The website may also include links or functions provided by other websites or services. Their privacy and cookie practices may be different from ours. You should review the relevant privacy information before providing personal information through an external service.

Your privacy rights and requests

Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your data, requesting correction of inaccurate or incomplete data, requesting deletion of your data, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

How to make a request

To exercise your data rights, contact support@jackbitcasino.click and explain what you are requesting. Please use the email address connected with your account where possible and provide enough information for us to understand and safely process the request. We may need to verify your identity before providing information, making an account change or deleting data. This protects players from unauthorised access and prevents another person from making a request on your behalf without permission.

• For access, ask for a copy or description of the personal information held about you.
• For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details.
• For deletion, specify the data you would like removed. Deletion may be limited where records must be retained for legal, security, transaction or dispute purposes.
• To withdraw consent to marketing, tell us that you no longer wish to receive promotional communications. You can also use an unsubscribe option where one is included in a marketing message.

Withdrawing marketing consent does not stop important service communications, such as security notices, account messages, transaction information or changes to the service. A request to delete an account or data may also not remove records that we must retain for a period required by law or that are needed to establish, exercise or defend a legal claim. We will handle requests within the time and in the manner required by applicable privacy requirements, and may explain where a request cannot be completed in full.

This Privacy Policy may be updated when our services, technologies or privacy practices change. The latest version will be made available on the website. If a change is significant, we may provide an additional notice where appropriate. By continuing to use the website after an updated policy is published, you acknowledge the updated information, subject to any rights or permissions that apply.