Responsible Gaming

Gambling should remain fun and affordable

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game or wager is not changed by how long you play, how much you have already spent or whether you have recently experienced a loss. Previous results do not predict future results. For this reason, gambling should only be undertaken with money you can comfortably afford to lose.

Before you begin, decide how much time and money you are willing to spend. Consider this amount an entertainment expense, similar to spending on a meal, event or other leisure activity. Do not use money set aside for rent, bills, food, savings, debt repayments or other essential needs. Never borrow money, sell belongings or use credit to continue gambling.

Set a clear stopping point before you play and follow it. Avoid gambling when you are upset, tired, stressed, affected by alcohol or other substances, or trying to recover money lost in an earlier session. Taking regular breaks can help you make calmer decisions and notice how much time and money you are using.

• Gamble only for entertainment and never as a source of income.
• Use only your own money and keep gambling separate from household finances.
• Decide your spending and time limits before starting a session.
• Accept that losses are part of gambling and cannot be chased back.
• Keep gambling private only when it is a personal choice, not because you are hiding it from others.

Know the signs that gambling may be a problem

Problem gambling can develop gradually. It may affect people from any background, including people who have previously felt in control. Recognising a change in your behaviour early can make it easier to take action. You may wish to pause gambling and seek support if you notice that it is taking more time, money or attention than you intended.

• You spend more money or time gambling than planned.
• You increase your stakes or play more often to achieve the same excitement.
• You try to win back losses by continuing to gamble.
• You feel restless, irritable or preoccupied when you are not gambling.
• You hide your gambling activity, losses or account information from family or friends.
• You borrow money, use credit or miss payments because of gambling.
• You sell possessions or use money intended for essential expenses.
• You have attempted to stop or cut down but have not been able to do so.
• Gambling affects your work, study, relationships, sleep or general wellbeing.
• You gamble to escape stress, sadness, loneliness, anxiety or other difficult feelings.
• You feel guilt, shame, hopelessness or distress after gambling.

Any one of these signs may be a reason to take a break and review your habits. You do not need to wait until gambling causes serious financial or personal harm before asking for help. Speaking with a trusted person or a qualified support professional can be a useful first step.

Practical ways to stay in control

Responsible gambling is easier when decisions are made before you start playing. Set realistic boundaries and use the account controls available to you where applicable. The options offered may depend on the service, your location and applicable requirements. If you are unsure how a control works, review the relevant account information before using it.

1. Set a personal spending limit that fits your budget. Treat the limit as a maximum, not as a target.
2. Set a time limit and use a timer or another reminder to end your session.
3. Take regular breaks and avoid keeping a game open while doing other activities.
4. Do not increase your limit because of a win, a loss or a temporary change in your finances.
5. Keep a simple record of deposits, withdrawals, time spent and results so your gambling is visible to you.
6. Remove saved payment details if they make it too easy to deposit without thinking.
7. Avoid gambling on credit and do not use money needed for everyday living.
8. Talk to someone you trust about your limits and ask them to help you stay accountable.
9. Consider a temporary break or account restriction at the first sign that your limits are becoming difficult to follow.

Winning can sometimes encourage longer sessions or larger wagers. A win does not mean that another win is due, and withdrawing some or all of your available balance may help you keep the result separate from further play. Similarly, a loss is not a reason to increase stakes. Chasing losses can quickly turn a planned entertainment expense into a larger financial problem.

If you are under the legal gambling age in your location, you must not use gambling services. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling accounts or devices. Keep account credentials private and use suitable device, browser or payment controls where available.

Taking a break or closing your account

If you want to stop gambling, you can request a temporary break, a longer restriction or account closure through the available account support process. Choose the option that best matches your needs. A short break may be useful for reflection, while a longer restriction or permanent closure may be more suitable if gambling is affecting your finances, relationships or wellbeing.

When asking for an account restriction or closure, be clear about what you need and do not open another account to get around the restriction. Creating a new account, using another person’s account or asking someone else to place wagers for you can make it harder to regain control. If you have decided to stop, remove gambling applications, avoid promotional communications where possible and tell a trusted person about your decision.

If you are concerned that you may gamble again, consider combining account restrictions with practical changes outside the account. These may include limiting access to payment methods, asking your bank about gambling transaction controls, using device blocking tools and arranging support from a qualified counsellor. Financial counselling may also help you understand debts, bills and repayment options without judgement.

A restriction or closure request does not remove your responsibility for activity that took place before the request was completed. Review the applicable account terms for information about pending transactions, identity checks and any other account matters. Do not continue to deposit or gamble while waiting for a restriction to be applied if you have decided that you need to stop.

Support is available

You do not have to deal with gambling concerns alone. In Australia, free or low-cost support may be available through gambling counselling services, financial counsellors, mental health professionals, community health organisations and services in your state or territory. These services can help you understand your gambling, create a plan to reduce or stop, manage financial concerns and support conversations with family or friends.

If you are worried about someone else, approach the conversation calmly and focus on what you have observed rather than making accusations. Explain that you care about their wellbeing, listen without judgement and encourage them to speak with a qualified support service. You cannot control another person’s gambling, but you can set boundaries around shared money, lending and behaviour that affects you.

When contacting a support service, you can ask about confidentiality, appointment options and whether support is available by phone, online or in person. You do not need to have all the answers before making contact. If gambling is connected with severe distress, thoughts of self-harm, threats, violence or another immediate safety concern, seek urgent help from emergency services or a suitable crisis service in your area.

Jackbit Casino supports responsible gambling and encourages players to act early. If you believe gambling is no longer enjoyable or affordable, stop playing, use the account support options available to you and seek independent assistance. Asking for help is a practical step towards protecting your finances, relationships and wellbeing.